CUSTOMER INFORMATION
Privacy Policy
This policy explains how Mom's Tradition handles information when you use https://www.momstradition.com, contact us or place an order.
Information we collect
We may collect your name, phone number, email address, delivery address, account details, order items, order value, transaction reference, payment status, support correspondence and delivery information. We may also process session cookies and technical information needed to operate, secure and improve the website.
Payments
Online payments are handled by the payment gateway or payment provider presented at checkout. Mom's Tradition may receive transaction identifiers, payment status and limited payment-related details required to confirm or refund an order. We do not store your full card number, card PIN, UPI PIN, bank password or OTP.
How information is used
Information is used to create and manage accounts, process and deliver orders, confirm payments, issue eligible refunds, provide customer support, prevent misuse, maintain records, meet legal obligations and improve website operations.
Cookies and sessions
The website may use essential cookies or session identifiers for login, cart, checkout, security and language preferences. Disabling essential cookies may prevent some website functions from working correctly.
Service providers
Necessary information may be shared with payment processors, delivery partners, hosting or technology providers, professional advisers and authorities where required for fulfilment, security, compliance or legal obligations. Providers receive only information reasonably required for their role and handle it under their own applicable terms and privacy practices.
Security and retention
We use reasonable administrative and technical safeguards appropriate to the website and the information handled. No internet transmission or storage system can be guaranteed completely secure. Information is retained only as long as reasonably needed for orders, customer support, accounting, fraud prevention, dispute handling and applicable legal requirements.
Your requests and policy updates
You may ask about, correct or request deletion of your personal information by contacting us, subject to records we must retain for legitimate business or legal purposes. This policy may be updated when our services, providers or legal obligations change. The version published on this page will apply from its publication.
Privacy requests: care@momstradition.com · +91 9641239363